QPay Terms & Conditions – XHAWI

• The Pay with QPay option is available on XHAWI for eligible products and customers.
• Customers can split the total eligible order value into 4 equal instalments at 0% interest, subject to QPay approval and eligibility.
• Orders with a total eligible value of more than OMR 500 cannot be paid using QPay.
• QPay availability is subject to the customer’s QPay account status, available credit limit, and eligibility criteria determined by QPay.
• Customers must use the mobile number registered with QPay to complete their purchase.
• Customers who are not registered with QPay must complete their registration with QPay before using the payment method.
• QPay cannot be combined with any other payment method. When QPay is selected, the full payable order amount must be processed through QPay.
• The payment is automatically divided into 4 equal instalments. Customers cannot change the number of instalments or individual instalment amounts.
• After placing an order, customers must complete the QPay payment within 30 minutes.
• If payment is not completed within 30 minutes, the order may be automatically cancelled.
• Returns, cancellations, and refunds for products purchased using QPay are subject to XHAWI’s applicable Return & Refund Policy.
• Partial Return: Partial returns are not allowed when paying using QPay. In the event of a partial return or partial cancellation, the refund will be issued as an equivalent-value XHAWI voucher.
• Refunds for QPay transactions will be processed through the original QPay payment method and cannot be refunded in cash.
• Any refund may be subject to the processing timelines and procedures applicable to XHAWI and QPay.
• Any issues relating specifically to the customer’s QPay account, credit eligibility, instalments, overdue payments, or the QPay application should be referred to QPay customer care.
• XHAWI reserves the right to suspend, modify, or discontinue the QPay payment option or amend these terms and conditions at any time.